As a merchant at Fyndiq you are the expert on your products and therefore we would like you to manage and solve your own incoming issues from customers. This does not only create the best service for the customers, it also means that you gain more control over your business and what issues that are more frequent than others.
You should always use a professional language in all your communication with the customer. Also, please note that we have a 24 hours policy where you have to respond to the customer within 24 hours. If this is not fulfilled an automatic refund will be made to the customer. You only have to respond to the customer within the 24 h, a full solution is required within 72 hours. We therefore recommend you to log in to Reclaimit on a daily basis to track and handle new issues.
All issues are managed through a platform called Reclaimit where you as a merchant at Fyndiq are able to manage your own customer service issues. In Reclaimit issues of the following type are handled:
- Regret
- Missing
- Complaint
Here you can read more about how you use Reclaimit. To log in, click here: https://live.reclaimit.com/customer/en-US/fyndiq/Account/Login