As the merchant, you accept that all communication between merchant and consumer goes via Fyndiq. If you are contacted by the consumer directly, you must immediately refer the consumer to Fyndiq support (fyndiq.se/support/).
Cases sent to you, the merchant, must always be responded to within 24 hours on normal working days. If no response is received, Fyndiq is entitled to make a decision in the case without your involvement. You, the merchant, are informed of the decision. In the event of any returns, complaints or other cases in which the customer may be charged or credited for postage or other additional costs, settlement always takes place via Fyndiq.