In cases where you wish to have a product complaint returned for examination, we offer discounted return slips through Reclaimit in cooperation with Postnord. The prices are guided by product weight, and are provided below including VAT:
Return slips for merchant located in Sweden
Sweden (complaints):
- Varubrev 250 g: 38 SEK
- Varubrev 500 g: 52 SEK
- MyPack 3 kg: 72 SEK
- MyPack 10 kg: 108 SEK
- MyPack 20 kg: 160 SEK
During the month of October 2022 the prices will be adjusted due to PostNord's price changes. The following prices will then take effect:
- Varubrev 250 g: 41 SEK
- Varubrev 500 g: 55 SEK
- MyPack 3 kg: 76 SEK
- MyPack 10 kg: 114 SEK
- MyPack 20 kg: 167 SEK
Danmark (regret):
- Return DropOff 3 kg: 24.50 DKK
- Return DropOff 10 kg: 41.10 DKK
- Return DropOff 20 kg: 45.70 DKK
Danmark (complaint):
- Return DropOff 3 kg: 76.40 DKK
- Return DropOff 10 kg: 119 DKK
- Return DropOff 20 kg: 160.80 DKK
Finland (regret):
- Return DropOff 3 kg: €5.0
- Return DropOff 10 kg: €9.8
- Return DropOff 20 kg: €11.8
Finland (complaint):
- Return DropOff 3 kg: €12.0
- Return DropOff 10 kg: €20.3
- Return DropOff 20 kg: €27.3
The cost for the return slips will be deducted from your payments. Prices may vary depending on the time of year.
NB: Please note these return slips are only valid within Sweden.
If instead you wish to use your own return slips, then you can. Create the return slip and attach it in the email conversation you have with the customer through our platform, together with return instructions such as how to pack the article properly and information about which carrier you use.
Return slips for merchant outside Sweden
If you do not have a Swedish return address, you cannot use Fyndiq's Postnord agreement. You must provide the customer with your own return slip in all cases.