If you would be paused to handle your customer service tickets in Reclaimit your errands will be solved and refunded automatically. We have introduced a threshold of 800 SEK for more expensive products to be excluded from this flow. For errands where the product price is 801 SEK or more you will have the possibility to solve parts of the errand together with Fyndiq's customer service according to these routines.
Issues with a product price below 800 SEK
All issue types
The customer is refunded immediately when the issue is created, and receives an automatic confirmation of the refund via email later the same day.
Issues with a product price above 800 SEK
The issue ends up at Fyndiq's customer service, which verifies the tracking number you entered when the product was sent. If no tracking number is provided, the agent will email you and request a tracking number. You must reply to us within 24 hours (weekdays).
When we have a tracking number, it is verified and shared with the customer. Then the customer's request is also rejected. If the tracking number is missing or invalid, the customer will be refunded.
The issue ends up at Fyndiq's customer service. We receive the customer's description of the issue, any attached photos / videos, and email you. You will be offered two choices:
Credit the customer
Attach a return slip
If the product is returned, you have according to the current routine, the opportunity to make the following decisions:
Deny the customer's request
Send out a new product
Credit the customer
Reply to Fyndiq's email and we will post the decision for you.
In the event of denied requests, you must submit documentation in text and image format.
The customer selects the desired return slip just like the regular flow, which means that the product is sent to you. You can approve the issue in Reclaimit without contacting us, but emails will not be sent directly to the customer. Instead, they go through Fyndiq's customer service.