In Reclaimit, you have the opportunity to create shipping labels to an advantageous fee. At the moment, these labels are valid within Sweden only.
To create a shipping label, follow the instructions below:
1. Choose the carrier profile (the shipment type) that is best suited for the article.
2. Edit, if necessary, the customer details.
3. Select which product(s) you want to return.
4. Lastly, download the .pdf (to attach it in your email conversation with the customer) or send a separate email with the return slip.
As always, you as a merchant are responsible for the returns in cases of complaints. Fyndiq will deduct the cost of the shipping labels from your payout.
Information about shipping labels in Reclaimit
Shipment options, PostNord, incl. VAT:
- Varubrev 250 g: 38 SEK
- Varubrev 500 g: 52 SEK
- MyPack 3 kg: 72 SEK
- MyPack 10 kg: 108 SEK
- MyPack 20 kg: 160 SEK
On the shipping label you will find:
- Reclaimit case number
- Your phone number (for PostNord’s use)
Varubrev is printed out by the customer. If they are unable to print out their shipping label you should print it out and post to the customer at no extra charge.
The option Return DropOff (traceable return) generates a QR code which the customer can bring to the post office. There they will print the label for the customer and help them send the package.
The QR code/shipping label is attached in your and the customer’s Zendesk ticket, and you will also find a copy under Receipt/Show errand in Reclaimit.
How am I or the customer debited?
Return / Regret: When a customer creates a return they cover the cost of return. The price will automatically be deducted from the customer’s payout through Klarna
NB: If you refund a customer without having the product in return, choose Errand approved, the item will be discarded since the shipping cost is deducted when using this decision.
Complaint: Fyndiq will deduct the cost of return from your payouts when providing a return slip for Complaints.