Products for sale on Fyndiq can be ordered by customers anytime. On Fyndiq, an order from a customer consists of one or more products from one or more merchants.
When an order is placed by a customer, it will be paid instantly and can be shipped directly. The order is made available to the merchant, via the API, Merchant Center and/or via e-mail. As a merchant you have the responsibility and obligation to ship the product(s) to the customer within 24 hours (two working days) after the order has been placed. This means you have to have all products available on Fyndiq, available in stock specifically for Fyndiq's customers. Hence, no dropshipping is allowed.
Standard time until delivery to the customer is maximum 5 working days (e.g. order placed on Monday, latest 1st delivery on Monday following week).
If you're shipping from another EU-country you have 6-12 days delivery time.
There is a delivery note resource available in Merchant Center and in the API. The delivery note is a PDF containing information on the customer's address details and the order rows pertaining the merchant. It can be seen as a checklist on what to include in the package to this customer for the particular order. This is to easily facilitate picking of orders. It is encouraged, but not required, that the merchant places the delivery note in the package/envelope that is sent to the consumer. In that way the consumer can be ensured that they received what they ordered, and it is also clear to the consumer that they should turn to Fyndiq for support issues.
In any case it is prohibited to include any invoice or promotional materials in the package sent to the customer.
On the delivery notes and in all other communication with the customer, it is clearly communicated that Fyndiq is the seller and any support inquiries or issues need to be placed with Fyndiq. Fyndiq will handle the customer support and ask the merchant for support via e-mail if required. If a customer contacts the merchant, it is required that the merchant instructs the customer to contact Fyndiq as the legal merchant of record.
It is important that the merchant is always responding in a timely manner to support requests from Fyndiq, otherwise Fyndiq will have to take decisions for the merchant. A merchant not responding in a timely fashion to support e-mails from Fyndiq, can also be reason for the merchant having sales on Fyndiq paused.