Products for sale on Fyndiq can be ordered by customers anytime. On Fyndiq, an order from a customer consists of one or more products from one or more merchants.
When an order is placed by a customer, it will be paid instantly and can be shipped directly. The order is made available to the merchant, via the API, Merchant Center and/or via e-mail. As a merchant you have the responsibility and obligation to ship the product(s) to the customer within 24 hours (two working days) after the order has been placed. This means you have to have all products available on Fyndiq, available in stock specifically for Fyndiq's customers. Hence, no dropshipping is allowed.
There is a delivery note resource available in Merchant Center and in the API. The delivery note is a PDF containing information on the customer's address details and the order rows pertaining the merchant. It can be seen as a checklist on what to include in the package to this customer for the particular order. This is to easily facilitate picking of orders. It is encouraged, but not required, that the merchant places the delivery note in the package/envelope that is sent to the consumer. In that way the consumer can be ensured that they received what they ordered, and it is also clear to the consumer that they should turn to Fyndiq for support issues.
In any case it is prohibited to include any invoice or promotional materials in the package sent to the customer.
When a customer is using our support platform, your merchant name will be displayed to the customer in cases where you have to handle these matters yourself. This means that the customer receives information about which merchant has sold the goods he needs help with. It is important that you as a merchant respond within the set time and in a correct and polite manner. Fyndiq reserves the right to make its own decision in a case if necessary. Failure to respond can also lead to your sales being paused.