You can choose any shipping method for your shipments according the delivery time requirements of Fyndiq's General Terms and Conditions for Merchants. Any cost or fees for shipment of the product to the customer are to be included in the calculation of the product price listed on Fyndiq and are carried by you as the merchant.
Note that all orders are to be shipped in 24 hours on a work day. For weekends this means orders received on Friday at 11 in the morning are to be shipped latest at 11 on the following Monday. Speedy delivery of your products will probably reflect positively in the ratings of your products by customers.
Delivery Time
Delivering your packages on time is essential to uphold a great delivery experience. By setting a reliable timeframe, you’re not only setting expectations but also building trust.
-
Provide accurate and reliable delivery times that align with customer expectations.
- Set delivery times per country of delivery.
- The difference between min and max delivery days should never be more than 3 days.
Tracking Information
To make sure customers can track their delivery in a smooth way, include both the carrier and a valid tracking ID when fulfilling your orders. This creates a better customer experience, and customers are able to to follow the status of their orders every step of the way.
- Always report the Tracking ID and Carrier Info when fulfilling orders. This can be done manually or through integration with your system.
- Make sure the Tracking ID is linked and ready for action when the order leaves your warehouse.
- A traceable shipment is a letter or package sent with a fully traceable tracking ID, where an ID check is required upon delivery. Please note that Postnord varubrev is not considered fully traceable.
Delivery Communication
Communication is key, especially when it comes to deliveries. Let’s keep customers in the loop with up-to-the-minute details about their orders:
-
Carrier Service Alerts: Use a carrier that sends customers a text message with the exact pickup location and time for their parcel.
- We don’t provide customers' email addresses, all shipments therefor need to be booked to the customer's phone number in order for the customer to be notified correctly by the carrier. Make sure you use a carrier that can send notifications via text message!
Do you ship parcels with GLS?
To guarantee your customers receive timely delivery updates and their parcels without delay, please ensure the following when using GLS as your carrier:
-
Accurate Carrier Reporting: Verify that GLS is correctly selected as the carrier when fulfilling orders. This ensures customers receive accurate tracking information.
-
Correct Phone Number Format: Always include the recipient's phone number with the correct country code (e.g., +467XXXXXXXX). This is crucial for customers to receive SMS delivery notifications from the last-mile carrier.
Why this is important: Fyndiq does not share customer email addresses with merchants, making SMS updates the primary method for delivery communication. Incorrect phone numbers can lead to undelivered parcels, returns, customer complaints, and delays, ultimately frustrating your customers.
Order Tracking via Ingrid
Ingrid enable customers to track their orders directly through Fyndiqs on-site widget linked in their delivery confirmation email.
To make sure customers can track their delivery in a smooth way, include both the carrier and a valid tracking ID when fulfilling your orders. Fyndiq will then send tracking information to the customer, including details about the delivery and where and when to pick up the parcel.
Providing the carrier and tracking ID at the time of fulfillment is crucial - either manually or via integration - to ensure a smooth customer experience.
Need to get in touch with a customer regarding their delivery?
If you need to get in contact with a customer of yours you can contact Fyndiq's Customer Service and we will make sure the message reaches the customer. Remember to always quote the order number when you contact customer service so that they can resolve the case quickly and easily.
Email: order@fyndiq.com