The customer must be able to receive and return all products at a delivery point, unless you as a merchant arrange home delivery and return free of charge. It must be clearly stated in the product advertisement whether the product being sold is sent directly to the customer's home by home delivery.
Large and bulky products / packages are defined by two measured values:
- Size (per package including wrapping): Exceeds length 1.5 meters or length + circumference = 3 meters
- Weight (per package including wrapping): Exceeds 20 kg
In order for the product / package not to be counted as bulky, each individual package must not exceed the above-mentioned measured values.
If you as a merchant do not fulfill this, Fyndiq has the right to make a decision in the case and refund the customer as well as deducting the refunded amount from your future payments.