We are happy to announce that Fyndiq is live in Denmark (fyndiq.dk), Finland (fyndiq.fi) and Norway (fyndiq.no)! Please find below the requirements and important information to consider to start selling your products in the Nordics.
Requirements and specifications
Please note that you need to have a Merchant Score of 4.0 or above to sell your products in these markets. The Merchant Score can be viewed at the Merchant Center under Analytics → Issues → Merchant Score. Each merchant with a Merchant Score of 4.0 or above needs to be manually approved to sell in other markets. If you fulfill the score criteria and want to sell in other markets, please contact the Merchant Support team at firstname.lastname@example.org and they will get back to you regarding the next step in the process.
Are you interested in selling your products in Denmark, Finland or Norway? Here are some first steps that you need to consider:
- Delivery time: Identify what delivery time you need to put on each product for each country.
- Price: Calculate what price (incl. shipping cost) you need to put on each product for each country. The prices will be set in local currencies — DKK for Denmark, EUR for Finland and NOK for Norway.
- VAT: Find out what VAT you need to put/include on each product for each country.
- Bank account: Check with your bank if you need a separate bank account for each currency since you will also be paid in the local currency. Either way, before you can start selling you need to register your IBAN here.
- Merchant Score: Make sure to look at every detail needed to increase your score to 4.0 to be allowed to sell in the Nordic countries. Tips & Tricks of how to improve your Merchant Score can be found here.
- Translations: Product descriptions and titles will be translated automatically by Fyndiq by default. However, if you already have translations in any Nordic language we recommend you to use these.
Specific requirements for Norway
Here you can read more about how VOEC works.
- Make sure to check with your logistics partner(s) regarding which delivery methods are approved for VOEC.
- You will use your existing merchant account for sales in Norway (the articles you have already uploaded will also be sold in Norway)
- You will need to have a bank account, IBAN (can be Norwegian or Swedish, etc.) which can receive payment in NOK. If you need to register a new account, fill in your details here.
- Please be aware that you need to use Fyndiq's VOEC number on the customs declaration for each order.
Enable your articles
When you set your articles live for the Nordic countries you should not upload new articles, but instead update your existing articles with information about each market (selling price, original price, delivery time).
In Merchant Center you enable your articles for each market by ticking the box "Enabled" and fill out price, VAT, shipping time and delivery type for each market.
We recommend you to fill out the properties in the local language for optimized language quality. If not possible, please add properties in English.
For product title and description the text will be translated automatically if you add the information in English.
Handling of customer service issues
- All tickets you receive will be submitted by a Fyndiq agent in your preferred language (Swedish or English)
- After you reply to the agent, they will translate your answer and submit it to the customer
- Fyndiq will act as a translator and middleman in interactions between you and our customers outside Sweden
- You will still be able to refund the customer, decline the customer, or request products in return by sending a return slip. The difference is that you do not do this through Reclaimit, but instead directly by email to the Fyndiq agent
Returns and complaints
- Returns: The customer is responsible for the cost of a return from a Nordic country to Sweden (Finland, Denmark and Norge).
- Complaints: If customer would like to return a product due to a complaint you provide a return shipping label to us which we forward to the customer. Please note that the return shipping label should apply to international returns.